Refund policy

 

1. Overview

At JuiceMihon.com, customer satisfaction is our priority. If your purchase does not meet your expectations, we offer a simple return and refund process to help resolve the issue.

2. Return Requirements

To qualify for a return or refund, items must:

  • Be unused, unwashed, and in original condition

  • Include all original packaging, tags, and labels

  • Be reported within 30 days of delivery

  • Be accompanied by a valid order confirmation or receipt

3. Non-Returnable Items

The following products cannot be returned or refunded:

  • Customized or personalized items

  • Personal-use products (including underwear and swimwear)

  • Digital products or downloadable software

  • Gift cards

  • Items damaged through customer misuse

  • Products marked as non-returnable on the product page

4. Return Process

To request a return:

  1. Email our support team with:

    • Order number

    • Item(s) to be returned

    • Reason for return

  2. Wait for return instructions and authorization (if required).

  3. Return the item using a trackable shipping service.

Please note that return shipping costs are the customer’s responsibility and are non-refundable.

5. Refunds

After receiving and inspecting the returned item, we will notify you of the refund status.

  • Full Refund: Eligible items that meet all return requirements.

  • Partial Refund: Items showing signs of use or missing parts.

  • Processing Time: 7–10 business days, depending on your payment provider.

If your refund has not appeared, please check with your bank or card provider before contacting us.

6. Exchanges

Exchanges are available only for products that are:

  • Defective

  • Damaged during shipping

Please provide clear photos of the issue when contacting our support team.

7. Shipping Fees

  • Return shipping costs are paid by the customer.

  • Original shipping charges are non-refundable.

  • Applicable shipping costs may be deducted from the refund amount.

8. Damaged or Defective Products

If your order arrives damaged or defective:

  • Contact us as soon as possible.

  • Provide your order number and photos of the issue.

  • We will review the case and arrange a replacement or refund when appropriate.

9. Order Cancellations

Orders may only be canceled before they enter shipping processing.

Once an order has been shipped, it can no longer be canceled and must follow the return procedure.

Important: JuiceMihon.com is not responsible for packages lost, stolen, or damaged while being returned. We strongly recommend using a trackable shipping service and purchasing shipping insurance.

10. Contact Us

For questions regarding returns, refunds, or exchanges, please contact us:

Email: [email protected]

Support Hours:
9:00 AM – 5:30 PM EST, Monday–Saturday